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stephen covey

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September 2016

People Don't Care How Much You Know….

By | 2017-02-09T20:15:50+00:00 September 27, 2016|"The Sales Moment" Newsletter, Sales Moment Podcast, Uncategorized|

"The Sales Moment; Issue #249" To Download Right Click and Select "Save As People don’t care what you know until they know how much you care. This quote was credited to Theodore Roosevelt and has been used by many people to illustrate the power of empathy that is essential for building trust-based relationships. [...]

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December 2015

Seeing Things From Another Person’s Perspective

By | 2017-02-09T20:15:52+00:00 December 14, 2015|"The Sales Moment" Newsletter, Sales Moment Podcast, Uncategorized|

"The Sales Moment; Issue #237" To Download Right Click and Select "Save As Dale Carnegie made the claim that if you only get this one thing from his book How to Win Friends and Influence People, it may easily prove to be one of the stepping-stones of your career. Principle eight states that [...]

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August 2015

The Arrogance of Assumption

By | 2017-02-09T20:15:52+00:00 August 23, 2015|"The Sales Moment" Newsletter, Sales Moment Podcast, Uncategorized|

"The Sales Moment; Issue #232" To Download Right Click and Select "Save As Have you ever been so sure about something, only to find out you were completely wrong? There may be few of you that are arrogant enough to say, “nope...never!” But for the rest of us, we have all been wrong [...]

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Why Integrity in Your Communication and Leadership is Important

By | 2017-02-09T20:15:52+00:00 August 16, 2015|"The Sales Moment" Newsletter, Sales Moment Podcast, Uncategorized|

"The Sales Moment; Issue #231" To Download Right Click and Select "Save As Some people believe they can get ahead by being deceptive. Effective leaders know that integrity is the greatest attribute to build long-term relationships and trust. While Lesa and I were shopping and test driving vehicles recently, we encountered a young [...]

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March 2013

July 2012

June 2012

September 2011

“The Serendipity of Doing Business Right”

By | 2017-02-09T20:16:34+00:00 September 26, 2011|Sales Moment Podcast, Uncategorized|

"The Sales Moment; Issue #88" To Download Right Click and Select "Save As" When you are in business, sometimes things go wrong. A delivery is delayed or arrives damaged or the product or service may not meet the customer’s expectations. It has been my experience that it is not the problem that determines [...]

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May 2011

“W.W.O.N.D.A.”

By | 2017-02-09T20:16:38+00:00 May 9, 2011|Sales Moment Podcast, Uncategorized|

"The Sales Moment; Issue #68 To Download Right Click and Select "Save As" Last February, while speaking on the No More Mondays Cruise, Lesa and I had the pleasure of meeting David and Paula Foster. They were speaking on Making Marriage Fun Again. After four decades of counseling couples, they have determined that [...]

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March 2011