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June 2017

September 2016

People Don't Care How Much You Know….

By | 2017-02-09T20:15:50+00:00 September 27, 2016|"The Sales Moment" Newsletter, Sales Moment Podcast, Uncategorized|

"The Sales Moment; Issue #249" To Download Right Click and Select "Save As People don’t care what you know until they know how much you care. This quote was credited to Theodore Roosevelt and has been used by many people to illustrate the power of empathy that is essential for building trust-based relationships. [...]

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December 2015

Seeing Things From Another Person’s Perspective

By | 2017-02-09T20:15:52+00:00 December 14, 2015|"The Sales Moment" Newsletter, Sales Moment Podcast, Uncategorized|

"The Sales Moment; Issue #237" To Download Right Click and Select "Save As Dale Carnegie made the claim that if you only get this one thing from his book How to Win Friends and Influence People, it may easily prove to be one of the stepping-stones of your career. Principle eight states that [...]

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August 2015

The Arrogance of Assumption

By | 2017-02-09T20:15:52+00:00 August 23, 2015|"The Sales Moment" Newsletter, Sales Moment Podcast, Uncategorized|

"The Sales Moment; Issue #232" To Download Right Click and Select "Save As Have you ever been so sure about something, only to find out you were completely wrong? There may be few of you that are arrogant enough to say, “nope...never!” But for the rest of us, we have all been wrong [...]

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July 2014

“Oh To Be Young and In Sales”

By | 2017-02-09T20:15:56+00:00 July 21, 2014|"The Sales Moment" Newsletter, Sales Moment Podcast, Uncategorized|

"The Sales Moment; Issue #191" To Download Right Click and Select "Save As Does the thought of selling scare you? In most cases, people do not want to be told no. The fear of rejection is greater than the reward of the sale. Lesa and I just celebrated my birthday by going out [...]

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May 2014

February 2014

“The Importance of Remembering Names”

By | 2017-02-09T20:15:57+00:00 February 10, 2014|"The Sales Moment" Newsletter, Sales Moment Podcast, Uncategorized|

"The Sales Moment; Issue #180" To Download Right Click and Select "Save As There are few moments more awkward than standing face-to-face with someone than you have met and drawing a blank on his or her name. Nothing will foil your communication quicker than forgetting someone’s name or calling him or her by [...]

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“Interview with Deb Calvert, Author of DISCOVER Questions Get You Connected”

By | 2017-02-09T20:15:58+00:00 February 3, 2014|"The Sales Moment" Newsletter, Sales Moment Podcast, Uncategorized|

"The Sales Moment; Issue #179" To Download Right Click and Select "Save As To develop good communication skills, we must learn to ask questions. Not just any questions but questions that will be impactful to a positive result and allows the other person to feel heard. There are three basic types of communicators. [...]

October 2013