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June 2017

March 2016

Authentic and Unique Connection

By | March 6, 2016|"The Sales Moment" Newsletter, Sales Moment Podcast, Uncategorized|

"The Sales Moment; Issue #243" To Download Right Click and Select "Save As People know when you’re faking it. They know when your mind has drifted or when you’re inside your own head ready to deliver a well prepared monologue of the things you think they need to hear. What people want is [...]

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January 2016

3 Reasons You Should Never Abandon Your Customer

By | January 25, 2016|"The Sales Moment" Newsletter, Sales Moment Podcast, Uncategorized|

"The Sales Moment; Issue #239" To Download Right Click and Select "Save As You made the connection, asked the right questions, presented a viable solution and gained commitment. You did it! You have the order! What happens next? I know you’re ready to move on to the next big deal but the sale [...]

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August 2015

Avoiding the Costs of Unmet Expectations

By | August 9, 2015|"The Sales Moment" Newsletter, Sales Moment Podcast, Uncategorized|

"The Sales Moment; Issue #230" To Download Right Click and Select "Save As One of the greatest communication issues we face is when a person expects one thing and something else happens. No relationship is immune from the sting of being let down. Marriages, parenting and professional relationships are all susceptible to a [...]

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June 2015

“There’s a Shovel….Bring It Back When You’re Finished”

By | June 15, 2015|"The Sales Moment" Newsletter, Sales Moment Podcast, Uncategorized|

"The Sales Moment; Issue #225" To Download Right Click and Select "Save As Is good customer service becoming the exception instead of the rule? A couple of weeks ago, Lesa stopped by a landscaping company to pick up some lava rocks for one of her home projects. She was the only customer on [...]

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March 2015

How Telling the Truth Sells

By | March 30, 2015|"The Sales Moment" Newsletter, Sales Moment Podcast, Uncategorized|

"The Sales Moment; Issue #219" To Download Right Click and Select "Save As Some people still have a stigma about salespeople. They remain guarded because they know there is a chance they could be taken in and treated unfairly.   Many times it comes from a past experience where someone was less than [...]

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February 2015

January 2015

“Wrestling with Pigs and Resolving Conflict”

By | January 5, 2015|"The Sales Moment" Newsletter, Sales Moment Podcast, Uncategorized|

"The Sales Moment; Issue #207" To Download Right Click and Select "Save As If your chosen profession or business has any connection to other human beings, you will be faced with conflict. Unfortunately, this is a fact of life. It is important that we develop the skills necessary to resolve conflict rationally and [...]

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September 2014

Are You Faking It?

By | September 29, 2014|"The Sales Moment" Newsletter, Sales Moment Podcast, Uncategorized|

"The Sales Moment; Issue #198" To Download Right Click and Select "Save AsAre you being genuine with how you communicate with other people? For this analogy I will simply place fakes into two different categories. Fake number one is the person who is learning and adopting new skills that have not yet become [...]

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March 2014