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customer service sales

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June 2017

September 2015

Five Reasons People Are Not Getting Back To You

By | 2017-02-09T20:15:52+00:00 September 20, 2015|"The Sales Moment" Newsletter, Sales Moment Podcast, Uncategorized|

"The Sales Moment; Issue #233" To Download Right Click and Select "Save As How often do you leave a voice message and do not expect a return call? Do you feel like it is a waste of time? If I do not have an existing relationship with someone, my expectations for a returned [...]

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June 2015

“There’s a Shovel….Bring It Back When You’re Finished”

By | 2017-02-09T20:15:53+00:00 June 15, 2015|"The Sales Moment" Newsletter, Sales Moment Podcast, Uncategorized|

"The Sales Moment; Issue #225" To Download Right Click and Select "Save As Is good customer service becoming the exception instead of the rule? A couple of weeks ago, Lesa stopped by a landscaping company to pick up some lava rocks for one of her home projects. She was the only customer on [...]

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February 2015

September 2014

Are You Faking It?

By | 2017-02-09T20:15:55+00:00 September 29, 2014|"The Sales Moment" Newsletter, Sales Moment Podcast, Uncategorized|

"The Sales Moment; Issue #198" To Download Right Click and Select "Save AsAre you being genuine with how you communicate with other people? For this analogy I will simply place fakes into two different categories. Fake number one is the person who is learning and adopting new skills that have not yet become [...]

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May 2014

Shark Tank Fan Podcast #78

By | 2017-02-09T20:17:40+00:00 May 30, 2014|Shark Tank Fan Podcast, Uncategorized|

Season Five, Episode Twenty Pierce Marrs and Steve Hayes are back to recap Season Five, Episode Twenty, The Kids Episode!.., Join  Lori, Barbara, Kevin, Mark and Robert to review: - Define Bottle - iReTron - Henry’s Humdingers Spiced Honey - Boo Boo Goo - An update on Ryan’s Barkery Tune in Friday's at 9:00 PM Eastern/8:00 PM Central at The Shark Tank's [...]

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March 2014

October 2013

September 2013

"Give em the Pickle"

By | 2013-09-23T11:24:55+00:00 September 23, 2013|"The Sales Moment" Newsletter, Uncategorized|

"The Sales Moment; Issue #167" To Download Right Click and Select "Save As Are you giving your customers the “Pickle”? I saw this video by Bob Farrell in a training session several years ago. Bob’s clever take on running his restaurant by giving away pickles has stuck with me through the years. As [...]

August 2013

"Electronic Communication: What Message Are You Sending?"

By | 2017-02-09T20:15:59+00:00 August 26, 2013|"The Sales Moment" Newsletter, Sales Moment Podcast, Uncategorized|

"The Sales Moment; Issue #164" To Download Right Click and Select "Save As In this world of electronic communication, it is sometimes difficult to determine the mood of the message you are receiving. A language is developing with hash tags, emoticons and the letters “lol” following a message that will provide you with [...]

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